Returns & Exchanges
At LØCI, we want you to be completely satisfied with your purchase. If your new sneakers aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in unworn, original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn sneakers in their original LØCI packaging, ensuring all tags and protective materials are included to qualify for a refund.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing