Frequently Asked Questions
Everything you need to know about your LØCI experience, from sustainable materials to global shipping.
What materials are used in LØCI footwear?
We are committed to 100% vegan and sustainable materials. Our sneakers are crafted using recycled ocean plastic, cork, bamboo, and recycled rubber to ensure premium quality without compromising the planet.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need a different size or style, we provide free exchanges to ensure you find the perfect fit.
How do I know which size to choose?
Our sneakers generally fit true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in CM and Inches for precise fitting.
Do you ship internationally?
Yes, LØCI ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes depending on your region's regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in select regions.